Refund Policy for Scene Haus
Effective Date: 09/01/24
At Scene Haus, we strive to ensure your complete satisfaction with our movie-inspired canvas prints. If you are not satisfied with your purchase, please review our refund policy below.
1. Return Eligibility
- You may return items within 15 days of receiving your order.
- To be eligible for a return, items must be unused, in original condition, and in their original packaging.
2. Initiating a Return
- To initiate a return, please contact us at scenehauscs@gmail.com. Provide your order number and a brief description of the reason for the return.
- We will provide you with instructions on how to return the item.
3. Return Shipping
- You are responsible for the cost of return shipping. We do not cover return shipping costs.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
4. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and automatically applied to your original payment method within 7-10 business days.
5. Non-Refundable Items
- Certain types of items are not eligible for refunds, including:
- Custom or personalized items
- Sale items (unless specified)
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of receipt with photos of the damage. We will arrange for a replacement or a full refund.
7. Lost Packages and Incorrect Addresses
- Scene Haus is not responsible for lost packages or issues arising from incorrect shipping addresses provided by the customer. Please ensure that all shipping information is accurate before placing your order.
8. Changes to This Policy
We may update this refund policy from time to time. Any changes will be posted on our website with a new effective date. We encourage you to review this policy periodically for any updates.
9. Contact Us
If you have any questions or concerns about our refund policy, please contact us at scenehauscs@gmail.com.